If you bought the goods through the website:

Complaints about damage in transport
It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. If you notice such damage (torn parts and crushing), do not sign for the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods to the email address
office@antikvar.rs
. In case of failure to comply with this deadline, Antikvar will not be able to accept the complaint. The damaged package will be picked up by the courier service at your address, according to the instructions you will receive from our Customer Support via email. Please do not send the damaged package yourself or bring it personally to our address, so as not to violate the recalmation procedure of courier services.

For orders from abroad, the deadline for filing a complaint is 30 days from the day the shipment was handed over for transport. Since we work with a different company in each country, the procedure may differ in some details. If, during the delivery of the package, the recipient notices that the package is damaged to such an extent that he suspects damage to the contents, he needs to take photos of it (for example, a hole in the box; the box is deformed/creased to the extent that it is suspected that the contents are also deformed; the box is wet; the box has been repackaged and/or taped with tape, etc.).

Complaints about data or the wrong type of goods
If you have received the shipment and after opening it you found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please contact our customer service without delay at the email address:
office@antikvar.rs
.

Complaints about non-conformity of goods
If there is a non-conformity with the purchased product in terms of the provisions of the Consumer Protection Act, you can send a complaint statement via email with your information (name, surname, phone number, invoice-shipping number, code of the item you want to advertise and a description of the problem you have) to our address:
office@antikvar.rs or download the complaint form from the link at the end of this text, fill it out and send it with the goods to our address: Antikvar / Atill IT PR, Bačka 1, 24300 Bačka Topola.

In the shortest possible time, and no later than within 8 days from the date of receipt of the complaint in writing or electronically, we will respond to the reported complaint and inform you about further action. The deadline for resolution is 15 days from the moment the complaint is submitted, or 30 days for technical goods.

Conformity of the goods to the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding declaration, i.e. the specification of the goods. The antiquarian is responsible for non-conformity of the goods with the contract that appears within two years from the date of transfer of risk to the consumer. If the non-conformity occurs within 6 months from the date of the transfer of risk to the consumer, it can be assumed that the non-conformity existed at the time of the transfer of risk to the consumer and the consumer has the right to choose between the demand that the non-conformity be eliminated by replacement, a corresponding price reduction or to declare that he is terminating the contract. Antikvar bears all the costs necessary to bring the goods into conformity with the contract, especially the costs of labor, material collection and delivery. In the event that the complaint is submitted after the expiration of 6 months from the purchase of the advertised item, in accordance with the Law on Consumer Protection, Antiquarian bookstores have the right to decide on the way to resolve the complaint.

If you have remarks, complaints, objections and the like, you can contact us at any time at the email address:
office@antikvar.rs.

NOTE: By confirming the order, by clicking on the CONFIRM ORDER button, you agree to the terms of the complaint.

Refund

Antikvar guarantees the user a full refund in the event of an accepted complaint. Antiquarian is obliged to use the same means of payment that the user used in the transaction, unless another method of return is agreed upon. Antiquarian will contact the refund user directly, via e-mail, regarding the method of refund.

If the goods are paid for by cash on delivery, the money is returned exclusively to the current account - electronically via VISA, EC/MC, Maestro, Amex and DinaCard payment methods.

• • You can download the official Regulation on the conditions and methods of resolving consumer complaints here. PDF
  • You can download the complaint form here .PDF
  • You can download the Consumer Protection Act here .PDF

Out-of-court resolution of consumer disputes

The consumer, in accordance with the Consumer Protection Law, has the right to initiate an out-of-court dispute resolution procedure before the competent bodies for out-of-court resolution of consumer disputes from the list available via
link
. The seller is obliged by law to participate in the out-of-court resolution of consumer disputes.